· Design and deliver new support services for a Global user base.
· Deliver strategic operating models that deliver effective support at optimum cost efficiency.
· Understand the commercial and quality drivers of each region in order to develop the right support solution
· Deliver strategic operating models that deliver effective support at optimum cost efficiency.
· Understand the commercial and quality drivers of each region in order to develop the right support solution
· Work closely with Vendor Management to ensure that strategic and approved vendors are selected that meet requirements.
· Actively contribute to the infrastructure/applications component wide direction and planning initiatives.
· Own and take accountability for components of the business plan
· Develop a trusted working relationship with the service owners and Global service heads to understand and influence their strategies and use this to anticipate their future requirements and operational demand pipeline.
· Own, plan for and track a clear change demand pipeline for End User Computing.
· Drive outstanding customer service through the creation and management of supplier relationships and contracts.
· Identify and deliver tactical improvements to service efficiency and/or reduced service-operating costs including: classification, prioritisation and initiation of actions, documentation of improvement plans and implementation of remedial action.
· Ensure any new services, contracts or quality measures complement End User Computing’s existing portfolio.
· Document processes and procedures relating to the new services.
· Own and take accountability for components of the business plan
· Develop a trusted working relationship with the service owners and Global service heads to understand and influence their strategies and use this to anticipate their future requirements and operational demand pipeline.
· Own, plan for and track a clear change demand pipeline for End User Computing.
· Drive outstanding customer service through the creation and management of supplier relationships and contracts.
· Identify and deliver tactical improvements to service efficiency and/or reduced service-operating costs including: classification, prioritisation and initiation of actions, documentation of improvement plans and implementation of remedial action.
· Ensure any new services, contracts or quality measures complement End User Computing’s existing portfolio.
· Document processes and procedures relating to the new services.
Eligibility : Any Graduates
Experience : Freshers
Location : Andhra Pradesh, Bangalore, Chennai, Delhi, Delhi/NCR, Engineering, haryana, India, IT – Software, Karnataka, MadyaPradesh, Maharashtra, Trivandrum, Uttar Pradesh,
Technical knowledge:
· Familiar with GISD’s technology strategy and direction and major IT initiatives
· Can describe the overall function of several components in the technical platform
· Competent to discuss the underlying technology with a vendor first line response team
· Can identify and interpret key policies, standards and procedures affecting own area
· Can describe the major roles and responsibilities of the IT function
· Can discuss specific technology application opportunities in own area
· Familiar with GISD’s technology strategy and direction and major IT initiatives
· Can describe the overall function of several components in the technical platform
· Competent to discuss the underlying technology with a vendor first line response team
· Can identify and interpret key policies, standards and procedures affecting own area
· Can describe the major roles and responsibilities of the IT function
· Can discuss specific technology application opportunities in own area
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